Hiring the wrong contractor can turn your dream remodel into a nightmare. After 4 generations in the construction business, we've seen it all—and we want to protect you from costly mistakes. Your home is likely your biggest investment; here are the 10 essential questions you MUST ask before signing any contract.
1. "Are You Licensed, Bonded, and Insured in Oregon?"
In Oregon, it's illegal to perform construction work over $1,000 without a CCB license. Unlicensed contractors put YOU at massive legal and financial risk. Verify their CCB number at oregon.gov/ccb.
ACGI Answer: Yes. CCB #212838. We are fully insured, bonded, and Family-Owned | Son of a Retired US Navy Veteran.
2. "Can You Provide References from Recent Projects Similar to Mine?"
Past performance predicts future results. Ask for 3-5 references from the past 12 months and actually call them. Ask about communication, timeline adherence, and how they handled problems.
ACGI Answer: We provide a curated portfolio of recent projects with direct contact info for verified references.
3. "What is Your Process for Handling Unexpected Issues?"
Every remodel uncovers surprises (old wiring, water damage). How a contractor handles these reveals their integrity. Look for a written change order process that requires your approval before proceeding.
4. "Who Will Actually Be Doing the Work (Employees or Subs)?"
Some contractors are just middlemen who subcontract everything. At ACGI, we use our trained employees for carpentry, painting, and construction, and only use vetted, licensed subcontractors for specialized trades like electrical and plumbing.
5. "What Does Your Workmanship Warranty Cover?"
Quality contractors stand behind their work. A standard 1-2 year workmanship warranty is the industry baseline. Ensure it is in writing and clarify the process for claims.
ACGI Answer: We provide a 2-year workmanship warranty and handle manufacturer material claims on your behalf.
Asking these questions upfront filters out the amateurs and protects your home from substandard work. A professional contractor like ACGI welcomes these questions because we have nothing to hide.
